Customer Success Manager & Events Director
Operations leader dedicated to creating exceptional member experiences and keeping restoration entrepreneurs engaged, supported, and accountable as they grow.
Kacie Gaffney plays a key role in delivering the high-touch experience that makes the Evolve community so impactful for restoration business owners.
Her work focuses on creating structure, organization, and meaningful engagement for members throughout their journey inside Evolve. From onboarding new members to supporting mastermind calls and coordinating live events, Kacie helps ensure every interaction with the community is intentional, valuable, and well-executed.
As Customer Success Manager & Events Director, she oversees many of the systems that keep the Evolve ecosystem running smoothly. This includes guiding member communication, monitoring engagement and progress throughout the program, organizing educational resources, and coordinating the operational details behind Evolve's mastermind calls and live events.
Kacie plays a central role in helping members stay connected to the community and consistently implement what they learn. By creating clear communication, structured accountability, and seamless event experiences, she helps foster the environment where restoration business owners can collaborate, grow, and scale their companies with confidence.
Through her work at Evolve, Kacie supports the broader mission of helping restoration entrepreneurs build stronger systems, develop better leadership, and create businesses that generate both growth and freedom.
The strongest businesses grow inside strong communities—where the right people, the right conversations, and the right systems come together.
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